Domino Printing Highlights Further Commitment To Customers
November 7, 2023
A Cambridge company is demonstrating its continuing drive to enhance the experience for its customers with a new senior appointment – and further investment in key technologies.
Shane Burchett has been appointed Global Customer Experience Director at Domino Printing, heading up a team of specialists dedicated to delivering superior lifetime experience for both customers and partners across its global business operations.
With over 20 years of experience in the printing industry, Shane joined Domino in September 2022 as Partner Programme Manager. Having successfully defined the partner programme for the company’s global distributors, he was recently promoted to his new role.
Under Shane’s direction, the Customer Experience and Customer Support teams will oversee a number of change and transformation programmes within Domino and facilitate improvements in processes and technological advancements for an improved lifetime experience.
Domino has also invested in key technologies, including Oracle Fusion, Salesforce, and ServiceMax, amongst others, to enhance customer experience further and deliver greater business insight to improve customer lifecycle management.
Its continued work to enhance its customer experience has already reaped rewards as the company currently has a Net Promoter Score (NPS) significantly higher than industry benchmarks.
Shane said: “Domino is a company that places clear and documented corporate value on its commitment to delivering the best possible customer experience. Our investments over the past five years have been geared towards meeting our customers’ needs now, and in the future. I feel honoured to be a part of this journey in my new strategic role and am very excited to see what the next five years have in store for our customers.”