Domestic Abuse Outreach Services Triage

Impakt Housing & Support Limited

- Company events- Company pension- Cycle to work scheme- Employee discount- Life insurance- Wellness programme- Referral Scheme- Award winning company

Closing: 18/09/2023

Job Purpose: To be a part of the friendly, proactive Domestic Abuse Resettlement and Support team, providing bespoke community-based support, advice and advocacy services for individuals and families subjected to domestic abuse in Cambridgeshire and Peterborough areas. As the first point of contact for new referrals, you will assess the needs of the individual and allocate clients to the appropriate in-house support, signposting to external agencies where necessary. You will also support with managing and reporting on Flexi-fund purchases to help people to remain safe.

– Acknowledge receipt of new referrals and liaise with referrer if information is missing or further information is required for the referral to be processed.
– Make initial contact with clients to identify immediate safety and support needs, providing appropriate safety planning advice and signposting where necessary.
– Work in a trauma informed way to understand the needs and wishes of an individual.
– Ensure clients understand their rights and responsibilities within the service.
– Upload all new referrals onto InForm (case management system), creating new clients and embedding all relevant information, including referral documentation and demographic information.
– Ensure clients who wish to engage with outreach support are allocated to the appropriate team and clear communication is provided relating to risk posed.
– Work with Outreach Coordinators to transition new referrals into the appropriate support.
– Ensure that the needs of all outreach clients are respected, especially those who face barriers to accessing services because of ethnicity, sexuality, disability or other hard to reach groups.
– Ensure that the voices of service users are consistently sought to enable them to shape service delivery.
– Oversee purchases of goods that will help people remain safe and maintain accurate records for reporting.
– Deliver consistently exceptional services to clients, making use of new and alternative methods and practices to continuously improve service quality and standard.
– Work in partnership with voluntary and statutory organisations, maintaining good working relationships with external agencies and keeping up to date with local resources and services available to clients.
– Maintain accurate records in line with IMPAKT Housing and Support’s procedures regarding all aspects of service delivery for monitoring and other purposes, including detailed case management records and the collation of statistics for quarterly reporting.
– Perform appropriate health and safety checks, risk assessments and maintain records.

This is a hybrid role, combining working from our Peterborough office a minimum of 3 days per week, combined with community-based face to face delivery in the Cambridgeshire and Peterborough area.

Salary: £22,000 – £25,000 PA
Schedule: Full Time, Mon – Fri