Venue-finding Administrator (Fixed Term Contract)
£24,000
Closing: 19/02/2025
Read more and to apply here: https://www.meet-cambridge.com/about-us/news/post/were-recruiting-join-our-team/
Responsibilities of Venue-finding Administrator:
Deliver Great Service to Event Organiser Clients
* Responding professionally to any enquiries by phone, email, in person, live chat or social media.
* Monitoring offline, live chat and Customer Satisfaction Questionnaires.
* Assisting as required with Mystery Shopping Exercises.
* Processing and managing enquiry follow ups with clients and venues, to ascertain and record the outcome and value.
* Maintaining our database, ensuring records are accurately entered and performing regular ‘cleaning’ activity as required.
* Meeting with clients, arranging and accompanying site visits.
* Multi-site services coordinating venue responses for large events and collating proposals.
* Deliver Benefits for Venue Membership & Maximise Venue Engagement
* Responding to venue support queries in a timely manner.
* Meeting regularly with venues, keep knowledge of venues current and update database records accordingly.
* Recruiting and meeting new venue members as required; administrating set up of new accounts.
* Attending networking opportunities and other events as required.
* Providing training for new staff and refresher training on processes as required, to encourage best practice with processes.
* Producing reports for venue members when requested.
Marketing, Exhibitions & Events
* Assisting the Head of Meet Cambridge and the Deputy Manager with marketing related tasks.
* Attending and representing the organisation at industry and regional events and exhibitions as requested.
* Attending and representing the organisation at University events and exhibitions as requested.
* Supporting and attending venue members’ events as requested.
* Supporting and attending events hosted by Meet Cambridge.
* Assisting with the planning and hosting of Meet Cambridge events.
* Assisting with the planning, and accompanying press and FAM trips as requested.
Ambassador Programme
* Supporting activity for the programme as requested.
Reporting
* Reporting for annual review stats and other reports as requested.
Sustainability
* Maintaining our efforts in line with Meet Cambridge’s Sustainability Policy
* Event Industry Suppliers & Other Strategic Partners
* As required, working with suppliers and maintain records.
* Local knowledge/partnerships – an understanding of the local area and our industry and regional partners.
Team, Office & Administration
* Be part of the team; support colleagues to ensure harmony and well-being.
* Provide training for new Meet Cambridge staff – database training, enquiry handling, on responding to emails/calls etc and supporting them on a day to day basis.
* Updating the team diary; and arrangements for team activities.
* Organisation of, and minute taking for meetings as requested.
* Premises, utilities and office administration as requested.
* Ordering stationery and office equipment as needed.
* You have a duty to take reasonable care of your own well-being and that of all other employees, and a personal responsibility for ensuring adherence to our health and safety policy and procedures.
Person Description
* Friendly, enthusiastic and organised individual who can be flexible, working in a small busy team, with drive and motivation to work independently.
Experience
* Database/CRM
* Experience of Emarketing Software
* Experience in a customer service role
* Experience of the events industry (desirable)
* Experience of destination marketing or a desire to learn
Competencies
* IT Literate
* Excellent written communication skills and professional telephone manner
* Exacting standards and an eye for detail
* Knowledge of Cambridge and venues (desirable)
22.5 hours per week, work pattern to be agreed. £24,500 per annum plus 20 days holidays